Quality Analyst

Overview

Quality Analyst responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance.

Job Details

Job title: Quality Analyst

Account: Travel Sales

Work set up: 100% Onsite at Cebu City

Work shift: Night Shift

Salary: Up to 34K but open salary negotiation

Start date: ASAP

Qualifications

2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills

• Ability to Mentor agents and give feedback of calls monitored
• Act as a Subject Matter Specialist
• Participate in teleconferences and meetings initiated by the customer
• Take ownership of issues and escalations
• Ability to plan, priorit...