Quality Analyst - KL

Qualifications

Main Requirements:

• Bachelor’s degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 year’s experience as QA in call center
• Must be proficiency in English & Cantonese in terms of written, reading and speaking
• Able to start work immediately is preferred.

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects