Quality Analyst

We are looking for a detail-oriented Quality Analyst to provide technical support for HCM (Human Capital Management) accounts, ensuring high-quality service delivery. The ideal candidate has hands‑on experience with HCM platforms, strong analytical skills, and excellent communication abilities.

Key Responsibilities

• Provide technical support for HCM systems such as Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage.
• Monitor and ensure quality of support interactions in accordance with company standards.
• Document processes, solutions, and technical guidance accurately.
• Identify trends in technical issues and propose improvements.
• Collaborate with the support team to maintain high levels of customer satisfaction.

Qualifications

• Minimum 2 years of solid experience as a Quality Analyst or in technical support for HCM accounts.
• Hands‑on experience supporting HCM platforms.