Quality Assurance Analyst & Performance Coach

pasig, metro manila, Philippines • Posted June 05, 2026

Job Type: Full-time
Location: pasig, metro manila
Posted: June 05, 2026
Category: Finance
Application Deadline: July 15, 2026

Role Description

  • Review and evaluate calls, cases, or documentation to ensure accuracy, compliance, and quality standards.
  • Provide constructive feedback and coaching to improve team performance and service delivery.
  • Identify errors, trends, and process gaps, and escape findings as needed.
  • Maintain accurate records, reports, and audit results within required timelines.
  • Participate in calibration sessions to ensure alignment with client and organizational quality expectations.

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