Quality Assurance Analyst & Performance Coach
pasig, metro manila, Philippines • Posted June 05, 2026
Job Type:
Full-time
Location:
pasig, metro manila
Posted:
June 05, 2026
Category:
Finance
Application Deadline:
July 15, 2026
Role Description
- Review and evaluate calls, cases, or documentation to ensure accuracy, compliance, and quality standards.
- Provide constructive feedback and coaching to improve team performance and service delivery.
- Identify errors, trends, and process gaps, and escape findings as needed.
- Maintain accurate records, reports, and audit results within required timelines.
- Participate in calibration sessions to ensure alignment with client and organizational quality expectations.
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