Quality Assurance Trainer, Training and Quality Control

Description
The Trainer & Quality Auditor is a high-impactful dual role that transforms performance through strategic training design and data-driven quality insights. You'll create engaging learning experiences while conducting audits that uncover critical improvement opportunities. By analyzing performance data and audit findings, you'll identify skill gaps, design targeted interventions, and measure real results — directly shaping operational excellence and team success.

Key job responsibilities
Design and deliver instructor-led training programs for new hires and tenured employees, ensuring content aligns with accuracy, performance goals, and operational standards
Conduct quality audits per cycle, evaluating interactions against defined standards and documenting findings with structured, actionable feedback
Analyze audit data to identify performance gaps, root causes, and systemic issues — translating insights into targeted interventions such as refresher train...