Quality Auditing Analyst

RSD Human Resource Management Consultancy

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Professional Development

Job Training

Description

• Conduct regular quality audits on customer service interactions to ensure compliance with company standards.
• Analyze and document findings from quality audits, presenting insights to the management team.
• Provide constructive feedback to team members based on audit results.
• Collaborate with the training department to develop quality improvement programs.
• Identify trends and areas for improvement through root cause analysis.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Le...