Quality Director

Company Description:

Sutherland is seeking an organized and goal-oriented person to join us as a Quality Director. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

• Lead the team: Provide direction to the team on how to manage quality to meet or exceed Quality SLAs for the programs at the assigned site(s).
• Strengthen relationships: Work in a collaborative manner with stakeholders - various touch points with stakeholders to discuss performance, partner with program to deliver excellent service to our customers.
• Engage the team: Ensure employee satisfaction. Build a positive working atmosphere within the team and engage the team members with employee engagement models. Build competencies within the team so they can pick up additional respons...