Quality Excellence Lead

As a Quality Excellence Lead, you deliver expert linguistic support to clients and suppliers,

facilitate the outsourcing of linguistic tasks to external teams, and ensure overall supplier

quality performance within your assigned accounts. Your role involves advising Operations

teams on addressing client complaints and internal escalations, following up with linguistic

teams as necessary, and actively contributing to system and procedure improvements by

identifying issues and proposing solutions. You explore and implement methods to enhance

quality and knowledge retention while advocating for account profitability and managing

quality-related risks through cost-effective translation workflows.

Duties & Responsibilities

Quality processes and Operations support

• Advise project managers on defining the project scope and quality requirements, such

as domain, service level, workflow, target audience.

• Su...