Quality Manager, Amazon Now SA

Description
Amazon Now is looking for a results-driven Quality Manager to own and drive quality standards across our quick-commerce operations in Saudi Arabia. This role sits at the intersection of operations, vendor management, and customer experience, ensuring that every order delivered meets Amazon's bar for accuracy, freshness, and reliability. The ideal candidate is highly analytical, operationally minded, and passionate about building scalable quality frameworks in a fast-paced, high-growth environment.

Key job responsibilities
• Define, implement, and continuously improve quality standards across dark store operations, covering order accuracy, product freshness, and customer experience metrics
• Own key quality KPIs including defect rates, return rates, nPPM, and customer complaints, with full accountability for performance against targets
• Partner with Vendor Management and Category teams to establish and enforce vendor quality standards, compliance requir...