Quality Program Manager

El Gamaliya, Cairo Governorate, Egypt • Posted June 03, 2026

Job Type: Full-time

Location: El Gamaliya, Cairo Governorate

Posted: June 03, 2026

Category: Operations Specialties Managers

Application Deadline: July 13, 2026

Role Description

Description and Requirements
Lenovo is looking for a a new team player to join our Customer Engagement Centre in SSG (Services and Solutions Group)!
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. You will be reporting to our CEC Vendor Management Lead.
Responsibilities:
Own and manage the Europe-META CEC quality assurance program, ensuring it aligns with COPC CX standards and focuses on key quality KPIs, rigorous process adherence, and ongoing monitoring for all customer interactions.
Lead the implementation of comprehensive quality monitoring initiatives – including call listening/evaluations, mystery shopping, and end-to-end customer journey mapping – across all CEC org.
Drive corrective action plans through to completion, using structured pro...
                

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