Raisin Software Engineer in Support Role

Join Raisin as a Software Engineer in a Support role, resolving technical issues for nonprofits. Focus on .NET and Angular systems while making a social impact.
As a Software Engineer in Support at Raisin, you will play a key role in addressing complex technical problems faced by our nonprofit clients. Your primary responsibility will be to troubleshoot hard-to-reproduce issues, bridging the gap between our Support team and Engineering. You'll dive deeply into our evolving codebase to derive solutions that enhance our platform’s performance.
Key Responsibilities:
• Act as technical escalation point for customer issues
• Conduct thorough investigations across the software stack
• Learn and document the codebase thoroughly
• Implement solutions or workarounds for complex defects
• Collaborate with Support team for knowledge sharing
Requirements:
• Minimum 3 years in Support Engineering roles
• Expertise in .NET (C#) and relational databases
• Familiarity ...