Real Time Analyst

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Monitor real-time performance metrics and provide insights to improve operational efficiency.
• Utilize workforce management tools to analyze and forecast staffing needs.
• Collaborate with BPO teams to ensure optimal resource allocation.
• Prepare and present reports on performance trends and KPIs.
• Assist in implementing strategies to enhance customer service levels.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration, Management, or a related field.
• Experience Level: 3-5 years of experience in a real-time analyst or workforce manage...