Real-Time Workforce Analyst: Scheduling & SLA

A leading global food company is looking for a Real Time Analyst to monitor agent performance and manage scheduling in a dynamic environment. This role involves ensuring adherence to service levels and supporting the operations team. Ideal candidates possess strong multitasking abilities, excellent communication skills, and experience with workforce management tools. This position is crucial for maintaining efficiency, and applicants must be flexible with schedules, including nights and weekends.
#J-18808-Ljbffr