Realtime Analyst

Responsible for intra-day management processes for operations located in Cebu Philippines. To achieve business service level objectives efficiently.

Role & Responsibilities

• Efficiently manage intra-day staffing and service level.
• Provide timely, accurate reports on intra-day performance.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.

Perform other duties and assignments as directed.

General Skills

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Solid critical thinking, problem solving, and interpersonal skills.
• Demonstrates ability to give and receive feedback with peers and business partners.
• Must demonstrate sound arithmetic, analytical and problem solving ability.

Technical Skills

• Strong Excel skills. Ability to scrub, d...