Receptionist

There are two contacts available: one is a 15.5‑hour contract at Parkfield & Woodcross (Tuesday 1–6:30, Wednesday 2–6:30 & Friday 1–6:30) and the other is a 12‑hour contract at Grove & All Saints (Thursday & Friday 12:30–6:30).

Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures, and make new and follow‑up appointments.
• Use judgment and communication skills to see patients with urgent consultation needs when no prior appointment exists, in a logical and non‑disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.
• Process and distribute incoming and outgoing mail, both hard copy and electronic.
• Maintain telephone performance standards.
• Enter requests for home visi...