Refund Assistant

Schönefeld, Brandenburg, Germany • Posted June 06, 2026

Job Type: Full-time

Location: Schönefeld, Brandenburg

Posted: June 06, 2026

Category: Information and Record Clerks

Application Deadline: July 16, 2026

Role Description

Responsibilities
Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
Handling cash and cashless transactions for customers according to Global Blue guidelines
Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes
Back office tasks such as preparing docume...
                

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