Remote Customer Service Team Lead

Join Our Team as a Team Lead!

Are you an experienced leader with a passion for customer service and e-commerce? We are on the lookout for dedicated Team Leads to manage and inspire our Virtual Assistants. If you're ready to take your career to the next level, we want to hear from you!

Ideal Candidate

• At least 3 years as a Team Lead and 3 years in Customer Service.
• Excellent English communication (both written and spoken).
• Experience with Shopify, BigCommerce, and/or Amazon is a plus.
• Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous.
• Strong skills in managing performance, attendance, and KPIs.
• Proficient in bi-weekly team coaching and 1-on-1 sessions.
• Able to assess agent health, safety, and welfare effectively.
• Skilled in creating and analyzing performance reports.
• Experienced in conducting performance reviews and recommending agent d...