Remote Customer Support Lead - SaaS Operations

We are looking for a full-time Customer Support Leader to own and lead customer support for a growing SaaS company serving community organizations. This role is ideal for someone who is highly organized, customer‑focused, calm under pressure, and experienced in supporting software users. The right candidate should be comfortable working with CRM‑style platforms, helping customers understand workflows, and supporting users who may be working with financial, billing, or accounting‑related tools. You will be responsible for making sure customers receive clear, timely, and professional support, while also helping improve internal processes, documentation, and the overall customer experience

Responsibilities

• Lead day‑to‑day customer support operations
• Respond to customer questions through email, chat, and support tickets
• Troubleshoot customer issues and guide users through software workflows
• Support customers using CRM and ...