Remote L2 Customer Support Lead: Retirement Plans

Meridial is seeking an experienced Customer Support L2 for a freelance project focused on optimizing retirement plans. The role involves overseeing a team of Customer Support Agents, ensuring operational excellence and maintaining service quality in a remote work environment.

The ideal candidate should have a strong background in customer service, excellent communication skills, fluency in English, and experience with CRM tools like Zendesk. Flexible working hours between 40-50 per week are expected.