Remote Manager, Global Technical Support & Customer Experience

workfromhome, workfromhome, Colombia • Posted May 23, 2026

Job Type: Full-time

Location: workfromhome, workfromhome

Posted: May 23, 2026

Category: Soporte técnico y administración

Application Deadline: July 02, 2026

Role Description

Twilio is seeking a Manager for Technical Support to lead their Global Customer Support teams in Colombia. This role involves ensuring customer satisfaction, mentoring Team Leads, and improving support processes for operational excellence. 
The ideal candidate will have over 7 years of management experience in a customer-facing technical support environment and a proven ability to enhance team performance and drive customer success. 
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