Remote Real-Time Operations Analyst - Night Shift

Emapta Global is seeking a Real Time Analyst to ensure performance stability across high-volume financial services. This individual will monitor real-time queues, communicate updates to leadership, and optimize schedules using NICE CXone.

The ideal candidate has 3-5 years of experience in Workforce Management, strong Excel skills, and the ability to make data-driven decisions. The position offers a competitive salary and the advantage of permanent work from home.