Remote Software Support

Our client a fast-growing company providing a Saas solution for Accounting Teams. They are looking for a Software Support Specialist with an accounting background to help the users of their software. You will handle support tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions.

Key Responsibilities for the Software Support Specialist:

* Respond to customer inquiries via chat, email, and ticketing systems

* Troubleshoot and escalate product issues

* Create and update help articles and tutorials

* Analyse user behaviour and support Customer Success using Gainsight

* Collect feedback to help improve the product and user experience

Requirements for the Software Support Specialist:

* 2+ years in customer support, customer success, or educationa...