Remote systems engineer - 3rd line

The 3rd Line Systems Engineer will form part of a dynamic team of 1st, 2nd, and 3rd line engineers based in Cape Town, delivering SLA-backed services remotely as part of our technical support offering. Reporting to the Service Desk Manager, this role requires a proactive, collaborative team member who is very strong technically and able to work European standard office hours, as per customer requirements. The candidate will be required to form part of a 24x7x365 on-call rota after successful completion of probation and training.

Key Accountabilities Logging and progressing support tickets (incidents & changes) through our MSP systems. Provide remote 3rd line technical IT support for tickets escalated. Troubleshoot and resolve hardware and software related incidents based on Microsoft systems. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLA...