Renewals Associate

Job Title: Renewals Associate Time - Night Shift & Day Shift Location: Remote Experience Level: 0 –1 years Reports To: Assistant Manager - Renewal Sales About Talentgum- TalentGum is a fast-growing ed-tech company committed to revolutionizing extracurricularlearning for children aged 5 to 14. With a global footprint, we offer live online programs in music, dance, public speaking, and more—designed to make high-quality learning engaging and accessible across international markets. Role overview: The Renewals Associate will be responsible for managing customer renewals, driving retention, and ensuring a seamless post-sales experience. The role involves proactive customer engagement through calls and follow-ups, supporting renewals and upgrades, and building strong, long-term client relationships. This position is target-driven and requires a balance of sales focus and customer service excellence to maximise renewal collections and customer satisfaction. Key Responsibilities: Track and ma...