Reports and Workforce Analyst

Position: Reports and Workforce Analysts

Salary Budget : 40,000

Shift Schedule : Permanent nightshift and PH holiday work

Work Set-up : Permanent onsite work

Location: Mandaluyong City

Required Experience: Five9 cloud based contact center solutions

Job Description

• Collect, clean, and analyze data from various sources, having an experience with Five9 cloud based contact center solutions is required in the role.
• Develop and maintain reports, dashboards, and visualizations to track performance metrics.
• Identify trends and insights to support business strategies.
• Ensure data accuracy and integrity in all reports.
• Collaborate with different teams to understand reporting needs and provide solutions.
• Automate reporting processes for efficiency.
• Provide recommendations based on data analysis.
• Support man...