Requests Management Officer

Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.

We are looking for a Requests Management Officer to join our Requests & Complaints Management team in Athens. This role will be responsible for handling all types of borrower requests, from payment plan or a debt certificate, to investigating detailed questions from borrowers regarding their loan characteristics.

A day in the life of a Requests Management Officer includes:

• Managing incoming borrowers’ requests from various communication channels (email, letter, phone);
• Reviewing, assessing, and responding to requests following regulatory and interna...