Research Analyst (Irwin Assistant)

What You'll Do

• Data Intake and Validation: Execute the processing of large datasets into customer accounts with a focus on accuracy and completeness. Conduct thorough data validation and cleansing to identify and correct errors or inconsistencies.
• Timely Issue Resolution: Address and resolve customer data issues promptly, working closely with Customer Success Managers to understand and resolve challenges.
• Record Keeping and Documentation: Maintain detailed records of customer data uploads and outline the processes for training and reference.
• Communication with Customer Success Team/Clients: Communicate effectively with the customer success team/clients, providing updates on upload progress, challenges, and resolutions. Collaborate with the customer success team to ensure alignment between upload processes and customer service goals.

Required Skills

• Undergraduate in Commerce / Business Management / Finan...