Reservation Agent

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

+ Handling guest inquiries and reservations through phone, email, and online channels with accuracy and efficiency
+ Creating seamless booking experiences that leave a lasting first impression
+ Recognizing IHG Rewards members and returning guests, ensuring personalized service from the first interaction
+ Managing reservation details, amendments, cancellations, and payment processes with care
+ Anticipating guest needs by offering tailored room options, packages, and relevant information

**What we need from you**

+ guests will reach out with inquiries, requests, and feedback, so you’ll be clear, professional, and easy to engage with across phone, email, and digital channels
+ You’ll handle booking challenges, changes, and special requests with confidence, turning every interaction into a positive experience
+ Fluency in the local language - extra la...