Reservations Coordinator

At Ibis Cambridge Central Station , our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want you to be part of our team!

Job Description

As a Reservations Coordinator , you will be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will handle reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Key Responsibilities

• Respond promptly and professionally to guest enquiries via phone, email, and other communication channels.
• Guide guests in selecting the ideal room options to ensure the best experience and maximize booking potential.
• Efficiently manage bookings, including changes and cancellations.
• Record guest preferences and special requests for seamless commu...