Resolution Management Team Head

Manila, Metro Manila, Philippines • Posted June 04, 2026

Job Type: Full-time

Location: Manila, Metro Manila

Posted: June 04, 2026

Category: Operations Specialties Managers

Application Deadline: July 14, 2026

Role Description

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.
Key Responsibilities
Ensure Quality Resolutions: Oversee and validate the resolutions provided by Fulfillment Units/Officers, ensuring they are timely, complete, and appropriately aligned with customer concerns.

Case Review & Compliance: Conduct thorough reviews of handled cases to ensure adherence to bank processes, regulatory requirements, and internal quality standards.

Error Monitoring & Improvement: Track case-handling errors and drive timely implementation of corrective and preventive actions to enhance service delivery.

Reporting & Analytics: Prepare, analyze and submi...

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