Retail Advisor

About the role

We are on a mission to build a world‑class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Retail Advisor (Field Specialist) to be the face of our company! Since our entire car‑buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

What you’ll do

• Deliver a uniquely special experience to each and every one of our customers inside our new facility!
• Have exceptional customer service skills, acting as the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Inspect vehicles with a sharp eye for detail, carefully assessing vehicle aspects to identify potential...