Retail Operations Manager

Position : Retail Operations Manager 

Job Location :  Nairobi (Kenya)

Job Responsibilities:

• Oversee end-to-end operations of 50 retail stores in Kenya and 3 stores in Uganda


• Ensure achievement of sales, revenue, and profitability targets across all stores


• Drive consistent implementation of company policies, SOPs, and retail standards


• Lead, mentor, and monitor Store Managers and regional teams


• Ensure high levels of customer service and brand experience


• Monitor inventory, stock movement, and loss prevention controls


• Coordinate with supply chain, finance, HR, and merchandising teams


• Analyze store performance, KPIs, and prepare operational reports


• Implement process improvements to enhance efficiency and reduce costs


• Support new store openings, ex...