RQ11179 - Int. Application Support Specialist

RQ11179 - Int. Application Support Specialist

1-year 3+ month contract (322 business days) - possible extension

ONSITE 5 days – 5700 Yonge St, Toronto

Security Level: CRJMC

Intermediate App Support LTC Digital Services

MUST HAVES

• Salesforce & SaaS Platform Knowledge
  • Experience supporting Salesforce‑based applications
  • Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
• Incident & Ticket Management
  • Manage ticket queues and SLAs
  • Prioritize incidents based on impact/urgency
  • Escalate appropriately while ensuring closure quality
  • Maintain clear, searchable knowledge base entries
• Customer Support & Service Orientation
  • Proven experience providing end‑user support in a SaaS environment
  • Strong customer‑...