RR-0203394 - Associate Manager Software Engineering

Job Description:

Job Summary

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

Issue Investigation & Resolution

Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.

Reproduce issues in test/staging environments to identify bugs or misconfigurations.

Conduct detailed log analysis, SQL/database checks, and API validation.

Incident Management

Classify and prioritize incidents based on severity and business impact.

Escalate unresolved...