SaaS Support Leader - KPI-Driven, Premium Care & Automation

Mexico, ciudad de méxico, Mexico • Posted June 05, 2026

Job Type: Full-time

Location: Mexico, ciudad de méxico

Posted: June 05, 2026

Category: Servicio de atención al cliente

Application Deadline: July 15, 2026

Role Description

                    A leading global support organization in Mexico City is hiring a Customer Support Manager to oversee a team, drive performance based on KPIs, and enhance customer experiences through effective management and automation tools. Ideal candidates should have 4–6 years of experience in B2B SaaS support, including management experience, and a solid understanding of automation tools. Strong communication and leadership skills are critical for this role.
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