Sales Associate

Overview

Moss is a menswear brand that styles individuals for moments that matter. We aim to be admired for our craft, experience, and sustainability, loved by our people and customers. We offer over 170 years of tailoring know-how and produce considered clothing for life as we live it now. This role is to act as a true Brand Ambassador, interacting with a broad range of customers and promoting customer service excellence in-store.

Key Responsibilities

• Deliver an exceptional customer experience by following the Moss Essential Steps of Service, greeting customers, listening, and confidently offering bespoke advice while selling in a professional and passionate way.
• Strive for high productivity by maximizing sales and services goals and elevating every customer interaction to contribute to store KPI targets.
• Maintain strong product knowledge for all services (Hire, Custom Made, Retail, Alterations, Ship from Store) and apply it to tai...