Sales Support Representative

Job Overview

The Sales Support Representative (SSR) is an integral part of the sales organization, providing support for retention, development, and acquisition accounts. The role involves problem solving and self‑starting across a variety of requests and tasks.

Key Responsibilities

• Enhance customer satisfaction by reducing escalations and improving the Lenovo customer experience through timely and precise delivery of solutions.
• Support PC Sales Specialists and Client Managers responsible for customer relationships.
• Handle back‑office responsibilities such as opportunity‑to‑contract management, generating system configurations from the product range, and offering proactive follow‑up and information on comprehensive account support.
• Maintain regular communication and coordination with Sales Representatives.

Qualifications

• Detail oriented with strong communication skills.
• Ability to work i...