Salesforce Architect

Salesforce Voice & CCaaS Cloud Architect
Contract | UK (Glasgow preferred) | Hybrid

We’re hiring an experienced Salesforce Voice & CCaaS Cloud Architect to lead the design and integration of enterprise contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect.

This is a high-impact contract opportunity focused on cloud contact centre transformation, omnichannel customer experience and enterprise telephony integration within a complex environment.

Key Skills & Experience:
• Salesforce Service Cloud Voice architecture
• Amazon Connect solution design
• CCaaS and Contact Centre transformation
• BYOT (Bring Your Own Telephony)
• CTI integration and Omni-Channel routing
• AWS services including Lambda, API Gateway, CloudWatch and IAM
• REST APIs, event-driven integration and webhooks
• NICE WFM / NICE IEX integration
• Contact Lens, voice analytics and reporting
• SIP, RTP and telephony troubleshooting<...