Salesforce

Salesforce Advanced Administrator

Minimum 2 years firsthand Salesforce administration experience.

Proficiency in:

• User management and security settings
• Custom objects, fields, and relationships
• Workflow rules, Process Builder, and Flow
• Reports and Dashboards creation
• AppExchange applications integration

Working knowledge of Salesforce Lightning Experience.

Basic understanding of APIs and integration concepts.

Functional Knowledge

• Understanding of CRM business processes (Sales, Service, Marketing)
• Experience with ticketing/case management systems
• Familiarity with ITIL framework - Preferred
• Knowledge of Agile/Scrum methodologies – Preferred

Professional Requirements

Experience

• Minimum 2 years in technical support or helpdesk role
• Experience supporting 50+ end users...