SAP Basis Analyst – 1st Level Support (m/f/d)

We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value.

We are expanding our teams in Guadalajara, Mexico City, and Ho Chi Minh City. Choose your favorite city and travel between locations is possible.

What You Do

• Frontline SAP Monitoring: React swiftly to alerts from SAP Solution Manager, CloudWatch, Nagios, and Zabbix to maintain system health.
• Rapid Triage: Act as the first point of contact for client calls, performing initial diagnosis and documentation within Jira to keep our workflows lean.
• SAP Basis Troubleshooting: Execute initial technical resolutions using existing runbooks—from checking work processes to managing print spools and background jobs.
• Smart Escalation: Identify complex SAP Basis or infrastructure issues that require deeper analysis and transition them seamlessly to our 2nd Level specialists.
• Client Stewardship: Maintain a tra...