SAP Platform Service Manager

Description

& SummaryThe SAP Platform Service Manager is accountable for the end-to-end service ownership, operational stability, and strategic direction of PwC Canada’s SAP platform landscape. Reporting to the BE AOSS Team Lead, this role acts as the primary subject matter expert and single point of accountability for SAP platform services, ensuring they are secure, compliant, resilient, and aligned to firm and business goals.

The platform manager is the key liaison between operations and key stakeholder groups such as Finance and Global SAP product managers, and external service providers. Responsibilities span platform governance, service performance management, supplier oversight, and roadmap execution, with a strong focus on regulatory compliance, risk management, and continuous service improvement.

The platform service manager leads complex initiatives and operational decision making, provides direction to global and third-party teams thro...