Saskatoon Senior Support Analyst Position

Become a pivotal part of Horizon as a Senior Support Analyst based in Saskatoon, Saskatchewan. Address complex issues, provide knowledge transfer, and enhance client technology experiences.

This position is key in ensuring Horizon’s Managed Services Clients receive exceptional support. By diagnosing intricate technology challenges and aiding in the professional development of Support Analysts, you'll play a crucial role in fostering a culture of service excellence and continuous improvement.

Key Responsibilities: • Respond promptly to escalated client tickets • Maintain and install standard configurations for devices • Conduct root cause analysis for ongoing issues • Ensure proper documentation of service actions taken • Lead technology projects and contribute to client onboarding

Requirements: • Degree or Diploma in Computer Science, IT, or equivalent • Experience in a Senior Support Analyst role is essential • Strong analytical and communication skills • Un...