Second Line IT Engineer

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Job Overview

This is a permanent hybrid role based out of our Head Office in Sheffield, working 40 hours a week, Monday to Friday, with shifts from 8:00 to 17:00 or 12:00 to 21:00 on a rota basis. You will support our IT Solutions clients by providing Second Line support, handling escalations, and supporting client infrastructures, especially in Microsoft networking and cloud technologies.

Responsibilities

1. Support server software installations, updates, and resolve technical issues.
2. Attend client sites for onsite support and urgent fixes.
3. Manage escalations and ensure accurate documentation.
4. Assist with client information requests, audits, and ISO certifications.
5. Develop and maintain client relationships.
6. Participate in development projects independently and with the team.

Candidat...