Second Line Support Analyst

About The Role

We’re looking for a Second Line Support Analyst who’s ready to take the next step in their IT career. If you’ve gained solid experience in First Line Support and are eager to tackle more complex challenges, this is your opportunity to grow, contribute, and be part of a collaborative and forward‑thinking IT team.

As a Second Line Support Analyst, you’ll be the go‑to expert for escalated technical issues, ensuring smooth operation of our IT systems and delivering outstanding service to our users. You’ll play a key role in maintaining high service availability, resolving complex problems, and driving continuous improvement across the IT function.

What You’ll Be Doing

• Incident and Request Management
  • Handle incidents and service requests escalated from First Line Support.
  • Diagnose, troubleshoot, and resolve hardware, software, and network‑related issues.
  • Escalate unresolved issues to third‑line suppor...