Second Line Support Engineer

Billericay | Hybrid working, 4 days in office and 1 at home

Hours: 8-5 or 9-6, rota or preference is fine.

A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.

The Role

• With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.

You will be expected to:

• Take ownership of incidents and service requests, ensuring timely resolution
• Build hardware - laptops, tablets, phones, using Intune and Powershell.
• Manage user accounts, permissions, onboarding, and offboarding
• Install, configure, and maintain end-user software, and applications - This includes Microsoft Appli...