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Security Operator / Dispatcher (Call Centre Agent).

Burnaby, British Columbia, Canada • Posted March 23, 2026

Job Type: Full-Time
Location: Burnaby, British Columbia
Posted: March 23, 2026
Category: Material Recording, Scheduling, Dispatching, and Distributing Workers
Application Deadline: May 02, 2026

Role Description

Overview

Job Skills / Requirements

We have an exciting opportunity in our Operations Centre where you will play a critical role in protecting people and maintaining secure environments! Our Operators are responsible for facilitating communication and responses between our Security Officers, clients, and Paladin management throughout the province, regarding emergency situations, special requests, site safety, and more. 

Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

Responsibilities:

  • Handle a high volume of inbound / outbound calls and email communication 
  • Dispatch alarm response calls 
  • Initiate after-hour emergency service calls and security requests 
  • Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dyn...

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