Senior App Support - Mobile (iOS & Android) - Philippines

As a Senior App Support - Mobile (iOS & Android), you will provide advanced break-fix maintenance and deployment support for the mobile components of the Pay2Bill application landscape. You will play a critical role in resolving complex incidents, supporting deployments, identifying root causes for priority issues, and enabling stable handover to Level 2 teams within a live operational environment.

What You’ll Do and How You’ll Succeed

• Provide Level 3 break-fix support for Pay2Bill mobile applications across iOS and Android environments.
• Investigate and resolve complex production issues affecting mobile application stability and functionality.
• Perform Root Cause Analysis for P1 and P2 incidents and contribute to clear, actionable RCA documentation.
• Support deployment activities for mobile releases, including validation of implementation steps and rollback readiness.
• Work closely ...