Senior Application Support Engineer

We are hiring a Senior Application Support Engineer to support a GxP-compliant Clinical Development Platforms product used across late science teams. You will work within a BizDevOps setup alongside Product and DevOps leads to run reliable releases, handle L2/L3 support, and drive enhancements end to end—apply now.ResponsibilitiesBuild, test, deploy, and release fixes by following standard SDLC and ITIL processes using Agile methodologyImplement application enhancements and perform application upgrades as needed while embracing challenging tasks and requirementsOwn assigned L2/L3 tickets and tasks and drive them through to closureTroubleshoot application issues by analyzing application logs and doing a dry run of the application code, delivering fixes through application code changes when requiredResolve user-reported issues within defined timelines according to internal SLA/OLA standardsMonitor ticketing queues and other support channels proactively to acknowledge and respond quickly ...