Senior Application Support Engineer

Your Role

• Serve as Subject Matter Expert (SME) for distributed applications on hybrid cloud platforms, documenting best practices and providing guidance to peers.
• Champion continuous operational improvements informed by metrics analysis and customer feedback.
• Lead incident management, troubleshooting, response coordination, and conduct comprehensive post-incident reviews.
• Clearly communicate complex technical issues to development teams, document root causes, and collaborate internally to create robust solutions.
• Manage, deploy, and maintain enterprise applications and cloud-based systems using secure, scalable, and reliable frameworks.
• Proactively monitor, troubleshoot, and optimize the health, performance, and reliability of applications and platforms.
• Perform detailed log analysis and utilize stack traces to debug and resolve issues reported by partners and end-users.
• Develop comprehensive do...