Senior BSA - Contact Centre Technology

Toronto, Ontario, Canada • Posted June 21, 2026

Job Type: Contract

Location: Toronto, Ontario

Posted: June 21, 2026

Category: Business Operations Specialists

Application Deadline: July 31, 2026

Role Description

Lead Requirements Management: Plan, elicit, analyze, and document business and system requirements (e.g., user stories, process flows, use cases, and acceptance criteria).
Bridge Business and Technology: Translate business needs into technical specifications, ensuring solutions align with organizational goals.
Agile Collaboration: Partner with Product Owners and Agile teams to prioritize features, refine backlogs, and support sprint planning.
Subject Matter Expertise: Develop deep knowledge of contact center systems, becoming a go-to resource for both business and technical landscapes.
Risk and Quality Management: Identify risks, dependencies, and mitigation strategies; review test plans and ensure deliverables meet quality standards.
Documentation & Knowledge Sharing: Maintain reusable system documentation and process repositories (e.g., data catalogs, business rules).
Stakeholder Engageme...
                

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